Privacy Policy
Last Updated: May 2026
At It Takes Hearts Services, we respect your privacy and are committed to protecting the information you share with us through our website.
This Privacy Policy explains how we collect, use, and protect information submitted through our website, including contact forms, consultation request forms, email links, and other online communication tools.
Information We Collect
When you contact us through our website, we may collect information you choose to provide, such as:
-
Name
-
Phone number
-
Email address
-
Message details
-
Preferred method of contact
-
General information about the type of support or services you are requesting
Our website may also collect basic technical information through Wix or similar website tools, such as browser type, device information, general location data, pages visited, and website activity. Wix notes that website privacy policies generally explain how visitor/customer data is collected, used, shared, and managed.
How We Use Your Information
We use the information you provide to:
-
Respond to your questions or service requests
-
Schedule or discuss consultations
-
Communicate with you about services
-
Provide information requested by you or your family
-
Improve our website and communication process
-
Maintain appropriate business records
We do not sell your personal information.
Website Forms and Medical Information
Please do not submit urgent medical concerns, private medical information, or emergency needs through our website forms.
Website forms are intended for general inquiries and consultation requests only. If this is a medical emergency, call 911 or seek immediate medical attention.
If more detailed personal, health, or care-related information is needed, we will discuss that information through a more appropriate communication method as part of the consultation or intake process.
How We Share Information
We may share information only when necessary to:
-
Respond to your request
-
Communicate within our care team
-
Provide services requested by you or your family
-
Comply with applicable law, regulation, licensing requirements, or legal process
-
Protect the safety of a client, visitor, staff member, or other individual
We do not sell or rent personal information to third parties.
Third-Party Services
Our website is hosted and supported by Wix and may use Wix tools such as forms, analytics, security features, cookies, or website performance tools. Wix has its own privacy practices for information processed through its platform.
If our website links to outside resources, those websites have their own privacy policies. We are not responsible for the privacy practices of external websites.
Cookies and Website Tracking
Our website may use cookies or similar technologies to help the site function, improve user experience, understand website traffic, and support website security.
You may be able to adjust cookie settings through your browser. Some website features may not work properly if cookies are disabled.
How We Protect Information
We take reasonable steps to protect information submitted through our website. This includes limiting access to appropriate team members and using secure tools when available.
However, no website, email, or online form can be guaranteed completely secure. For sensitive information, we may direct you to communicate by phone or another appropriate method.
The FTC recommends that businesses understand what personal information they collect, who has access to it, and how it is protected.
Your Choices
You may contact us to request that we update, correct, or delete personal information you submitted through the website, unless we are required to keep it for business, legal, licensing, or safety reasons.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
It Takes Hearts Services
Phone: 1-855-9HEARTS (1-855-943-2787)
Email: info@ittakeshearts.care